topic Re: Google Play Integrity in Galaxy A Series

Google Play Integrity

HG18 — Sat, 08 Jun 2024 03:33:18 GMT

My new Samsung A15 is failing both Device and Strong Integrity. This has locked me out of my favourite game. Clearing the Google Play Store cache temporarily fixed the issue but it returned when I re-downloaded Ingress.

This is supposed to only apply to jailbroken & rooted phones.

I haven't altered the device in any way (I wouldn't know how). I'm using standard OS and don't have a custom ROM or an unlocked bootloader (whatever that means).

It's the latest version of Android, it's marked as an official device, Play Store is up to date.

The only thing I can think is that I ported some data over from an iPhone when I switched.

Can anyone help?

Re: Google Play Integrity

BandOfBrothers — Sat, 08 Jun 2024 04:19:13 GMT

First try > Clear Cache Files from the phone's System Partition Section > https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to insert your earphones or hook upto a powered On Laptop or use a Tv's USB Port to access the Clear Partition Section. This may help with lag or stutters as this clears the phone of old/unused or broken cache files.There is also a Repair Apps option in the Menu System too { Possibly excluding the s²⁴ Series of phone's }

To see if that helps @HG18

Another troubleshooting step is > Safe Mode > https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/ turns off downloaded apps and themes etc which may highlight an app or theme that's causing conflict. Alternatively long press the power off button and then ling hold on Turn Off to get to Safe Mode.

Let us know how you get on.

Re: Google Play Integrity

HG18 — Sun, 09 Jun 2024 11:26:09 GMT

Thanks @BandOfBrothers - this didn't work but I appreciate you offering me real things to try nonetheless! Android just brushed me off.

Re: Google Play Integrity

BandOfBrothers — Sun, 09 Jun 2024 11:33:22 GMT

Sorry this didn't help @HG18 😬

Have you sent this as feedback via the Samsung Members App ?

Re: Google Play Integrity

HG18 — Sun, 09 Jun 2024 12:11:49 GMT

Not yet, but Samsung Support suggested I speak to Google 😂 - three official support channels and you remain by far the most helpful! I may try a factory reset and if that doesn't work I guess I'll just have to accept I can't use that app anymore!

Re: Google Play Integrity

marwa3 — Sat, 01 Mar 2025 04:19:57 GMT

plesSe what i d