topic Re: Samsung galaxy A13 phone in Galaxy A Series

Samsung galaxy A13 phone. UPDATE

Bev54 — Mon, 17 Feb 2025 15:35:24 GMT

I have a samsung galaxy A13 and i recently updated the software a few weeks ago in January 2025 and the security patch is 1st November 2024, i have not been using the phone for the Internet or to make calls and text messages.

I put my sim card into the phone today and have been trying to update some of the 17 apps available for update but non of the apps will update, i have cleared the cache partition and deleted some apps and nothing will work, non of the apps will update, i have never had this problem before, does anyone know why ?

I did a factory reset on my galaxy A13 and it now works perfectly 👌

Re: Samsung galaxy A13 phone

lminvti — Fri, 07 Feb 2025 17:46:09 GMT

Hi @Bev54

What error you getting? Could you provide a screenshot?

If its something similar Try method suggested in here.
https://eu.community.samsung.com/t5/galaxy-s23-series/6-1-1-update-apps-now-not-updating-s23-ultra/td-p/10715306?src=ShareByUserCM

Re: Re: Samsung galaxy A13 phone

Bev54 — Fri, 07 Feb 2025 17:51:01 GMT

@lminvti i tried everything including the link you provided and followed the instructions and it did not work for me, my apps will still not update

Re: Re: Re: Samsung galaxy A13 phone

lminvti — Fri, 07 Feb 2025 17:52:05 GMT

Could you provide screenshot of what error you getting while trying update apps please?

Re: Re: Re: Samsung galaxy A13 phone

lminvti — Fri, 07 Feb 2025 17:59:52 GMT

You can also try settings > apps > Google play store > storage > clear cache and data

Also you can try settings > general management > reset > reset all settings

Re: Re: Re: Re: Samsung galaxy A13 phone

Bev54 — Fri, 07 Feb 2025 18:00:21 GMT

There are no up to date emails from January 2025, they have stopped

Re: Re: Re: Samsung galaxy A13 phone

lminvti — Fri, 07 Feb 2025 18:01:13 GMT

From the screenshot it shows pending and it looks like apps downloading

Re: Re: Re: Re: Samsung galaxy A13 phone

Bev54 — Fri, 07 Feb 2025 18:02:41 GMT

They are not downloading, i can leave them for half an hour and they still don't update and i am not receiving any new emails from my Gmail account

Re: Re: Re: Re: Re: Samsung galaxy A13 phone

lminvti — Fri, 07 Feb 2025 18:16:52 GMT

Have you checked if you phones storage if full? Or if your Googles account storage reached 15gb limit so that's why you don't receive emails? As usually it's 15gb free Google storage option is free but if you reach the limit you won't be able to back up or receive emails from Gmail.

Re: Samsung galaxy A13 phone

Piper123 — Fri, 07 Feb 2025 18:38:13 GMT

Your signal looks very weak.

Can you not connect to WiFi?

Re: Re: Samsung galaxy A13 phone

Bev54 — Fri, 07 Feb 2025 18:42:52 GMT

@Piper123 i have tried using mobile data and WiFi off my samsung galaxy A16 4g, i have tried everything including can think of, i last installed a software update on 18th January this year and strangely enough the last emails it is showing is the same data 18th January this year, yet on my other samsung galaxy tablets and phones i am receiving up to date emails and app updates no problem, just my galaxy A13

Re: Re: Re: Samsung galaxy A13 phone

Piper123 — Fri, 07 Feb 2025 20:38:38 GMT

Using your A16 4g will be picking up the same weak signal.

Have you not got WiFi?