topic Re: A50 Audio issue / headphone jack issue in Galaxy A Series

A50 Audio issue / headphone jack issue

SB1515 — Tue, 07 Apr 2020 03:05:06 GMT

Since yesterday, my phone will not play any audio on the external speaker. Then I also lost audio for the incoming call. The mic has also stopped working. The only way I can hear media audio is via BT headsets. I can't hear anyone, in a call, when using BT headsets And they can't hear me either. Wired headsets don't work either.

When I play a video without BT headsets, the speed it plays is always high. Regardless of where I stream the video from, that includes youtube app as well. The locally stored videos will not play either, without the headsets.

I have also noticed that when I plug in the wired headphones and then try turning on the FM radio, it prompts me to connect the wired headphones. This means the phone is not detecting the insertion of my headphones. This also means that this problem could be related to a faulty headphone jack.

Currently, we are in lockdown and I can't get it checked for another 3 weeks. Any help on this would be greatly appreciated.

I have done a full factory reset but that made no difference.

Re: A50 Audio issue / headphone jack issue

Tiarna — Wed, 08 Apr 2020 08:28:46 GMT

Exact same thing has happened to me this morning... strange... hopefully some1 has a solution

Re: A50 Audio issue / headphone jack issue

SB1515 — Wed, 08 Apr 2020 21:48:44 GMT

If it's a hardware issue, then it would need to be seen by a tech. Hopefully, it's not and it is software related. Surely Samsung would be aware of this issue by now. Keeping my fingers crossed, as I am working from home and it's such a pain in the backside.

Re: A50 Audio issue / headphone jack issue

Gianluha — Sat, 25 Apr 2020 16:33:20 GMT

Same issue from this morning, did someone find the rootcause?

Re: A50 Audio issue / headphone jack issue

SB1515 — Mon, 27 Apr 2020 22:29:04 GMT

My phone was updated to Android 10 UI 2.0 and that seems to have fixed the issue. It only happened this morning so let's see how long this last.

Re: A50 Audio issue / headphone jack issue

SB1515 — Thu, 30 Apr 2020 09:10:03 GMT

Well that lasted only 3 days. Back to the same issue. So annoying 😡

Re: A50 Audio issue / headphone jack issue

Gianluha — Thu, 30 Apr 2020 09:50:48 GMT

Thats really annoying

I tried to update everything (os and apps) but issue was still present. I also try to factory reset without recover any backup, issue still present also in this case

The main speaker doesnt play any sound and the jack doesnt recognize any plugged earphone

It cannot be related to hardware (unless speaker and jack autonomusly broken in the same time without any reason)

Currently the only way to ear sound is use bluethoot device

Any solution from samsung?

Re: A50 Audio issue / headphone jack issue

SB1515 — Thu, 30 Apr 2020 10:09:48 GMT

Yeah same, and at one point even the Bluetooth stopped responding for calls and only worked for media. So I had to use my backup phone for calls. It has to be a software issue. And it did fix itself after the OS update, even though lasted only 3 days. I wish I never bought this phone.

Re: A50 Audio issue / headphone jack issue

NmL — Wed, 06 May 2020 23:08:47 GMT

My Samsung A50 external speaker is not playing media and and I can't hear calls unless I put on loudspeaker. I was watching a facebook vid this afternoon and it just suddenly stopped working. I've tried the following:

1.Checked sound settings and volume
2. Checked bluetooth not connected
3. Restarted several times
4. Restarted in safe mode
5. Tested the external speaker by inputting *#0*# in phone mode (it plays the test sound)
6. Soft reset
7. Uninstalled recently installed apps
8. Cleaned out headphone port
9. Drained battery and recharged to 100% with phone off.

My phone has been really bug-gy since the last Android update, so I reckon something has happened there.

It was also doing this thing earlier where it thought USB was connected then unconnected repeatedly in the notifications but this went away.

Any ideas?

(note - as I typed this last sentence the keyboard typing sounds randomly started working. I tried music player and it played for for 2 seconds then both sounds stopped again!) 😕

Re: A50 Audio issue / headphone jack issue

AliMert — Sat, 16 May 2020 08:50:44 GMT

I am having a similar issue, I think it is software related, hope they resolve it quickly

Re: A50 Audio issue / headphone jack issue

Belva_ann82 — Thu, 28 May 2020 08:19:10 GMT

Same here! It started 2 weeks back. It's normal for a few hours and then the prob starts again and continues for days.

Re: A50 Audio issue / headphone jack issue

AliMert — Thu, 28 May 2020 08:27:26 GMT

Yeah, I finally got the nerve to reset the phone to factory settings (erasing all data) and restored the last back up. Now it works fine.

It takes time to setup the device with exact settings but definitely worth it!

Re: A50 Audio issue / headphone jack issue

HeatherMcA — Sun, 31 May 2020 20:18:48 GMT

Audio jack isnt working on my phone today... has anyone had a solution for this yet?

Re: A50 Audio issue / headphone jack issue

galaxy50 — Sun, 28 Jun 2020 09:13:46 GMT

I have also same problem in my a50 mobile phone. Samsung service station peapole say me for mother board replacement. And cost is Rs 9000/-

Very Bad experience from Samsung .

Re: A50 Audio issue / headphone jack issue

galaxy50 — Sun, 28 Jun 2020 09:15:45 GMT

I have also same problem in my a50 mobile phone. Samsung service station peapole say me for mother board replacement. And cost is Rs 9000/-

Very Bad experience from Samsung .

Re: A50 Audio issue / headphone jack issue

Cipi89 — Thu, 09 Jul 2020 11:14:06 GMT

I have a similar issue here, i have changed the dock port board and cable but no change ...

Did you managed to fix it?

Re: A50 Audio issue / headphone jack issue

Livius — Wed, 29 Jul 2020 13:15:16 GMT

Hi! I just experienced the same problem today,

I have been playing a game (audio on) then my alarm went on and dismissed it, right after, the whole audio was gone.

Hopefully someone can help us.

Re: A50 Audio issue / headphone jack issue

Infosity21 — Wed, 03 Feb 2021 11:40:34 GMT

Solution: Switch OFF phone, Turn it on again after few sec. 10sec.

After turn on. When samsung logo appear. Press Volume + Up button continue till Phone Start.

Enjoy. 100% Working.

Its Software Problem Caused by Charging with Fast Charger of other Brands

Re: A50 Audio issue / headphone jack issue

mnuzul — Mon, 08 Feb 2021 15:22:25 GMT

do you mean 1 button only? volume up button?

just try but the problem still exist

Re: A50 Audio issue / headphone jack issue

Jigs leuva — Mon, 24 Jan 2022 05:39:34 GMT

I have same issue from yesterday night .

Please help me

Give me any advice please