topic Re: A54 & A53 Charging Issues - Moisture Warning in Galaxy A Series

A54 & A53 Charging Issues - Moisture Warning

Cass9 — Mon, 19 Aug 2024 08:26:37 GMT

Myself and my parnter have Saumsung phones and since the last update a couple of weeks ago keep getting Moisture/Foreign Object warning when charging. We have followed fixes on YouTube and on here will some working for 1 charge then it does it again.

We have tried clearing the USB settings cache and date, safe mode charging, turning off when plugged in, forced stopped apps. Short of the phones going through the window don't know what else to try.

Re: A54 & A53 Charging Issues - Moisture Warning

Robin999 — Mon, 19 Aug 2024 15:31:19 GMT

Hi Cass,

Before launching both phones into outer space, try a different cable/charger combination. Could be something simple like a dodgy cable or charger.

Try hard reset

With the device powered up, Hold the Volume down button and Power button simultaneously for 10 seconds. The screen will go off. Continue to hold buttons until the device vibrates and the Samsung logo appears. Release buttons. Device will reboot. Once done, please check if the issue is resolved.

Ultimately, could factory reset both devices. Back up any important data first.

Re: A54 & A53 Charging Issues - Moisture Warning

Dex2grigg — Mon, 19 Aug 2024 16:39:13 GMT

Mine too, clearly Samsung fault

Re: A54 & A53 Charging Issues - Moisture Warning

velcroqwq — Mon, 19 Aug 2024 17:40:07 GMT

I had this issue too I had to pay for it to get fixed

Re: A54 & A53 Charging Issues - Moisture Warning

BandOfBrothers — Tue, 20 Aug 2024 04:02:29 GMT

If the directions in the following link do not help then please seek assessment from a Samsung Service Centre @Cass9

https://www.samsung.com/uk/support/mobile-devices/my-device-displays-a-water-drop-icon-and-will-not-charge/

If i can be of any further help please don't hesitate to ask 😎

Re: A54 & A53 Charging Issues - Moisture Warning

Cass9 — Mon, 02 Sep 2024 10:09:03 GMT

Sorry for delay, we had tried that, again didn't work. Phone now completely dead so can't back anything up and won't charge

Re: A54 & A53 Charging Issues - Moisture Warning

Cass9 — Mon, 02 Sep 2024 10:11:36 GMT

Thank you for the options and link. It works for a while and charges then once unplugged won't charge again. Did live chat on Samsung and they again went through everything we have done. They said only option is to back up the phone and do master reset however due to being unable to charge overnight battery now dead and unable to charge.

There is obviously a software / update issue as I have an A53 and it has done this with mine but seems to have stopped.

Re: A54 & A53 Charging Issues - Moisture Warning

Members_CSDimDM — Wed, 18 Sep 2024 22:55:04 GMT

I have updated my a54 2 days ago and then it went out of battery... ut when I plugged in it started indicated a moisture in the USB port, but the phone is dry. .. I cannot fix it as the battery is dead.... Probably, will send it to the service...

Re: A54 & A53 Charging Issues - Moisture Warning

Mingas — Thu, 02 Jan 2025 06:39:23 GMT

I have the same issue...nothing seems to work to resolve this...whatever you try. If it does eventually starts charging...it comes right back on your next charge...PLEASE SAMSUNG HELP!!!!!!!!!!!!!!!!!!!!!!!

Re: A54 & A53 Charging Issues - Moisture Warning

Mingas — Thu, 02 Jan 2025 06:59:39 GMT

Found a video that actually has a working solution

https://www.youtube.com/watch?v=73ytnSjRPWc

Re: A54 & A53 Charging Issues - Moisture Warning

Mingas — Thu, 02 Jan 2025 07:00:33 GMT

Try these...worked on mine just now:

https://www.youtube.com/watch?v=73ytnSjRPWc

Re: A54 & A53 Charging Issues - Moisture Warning

Jonathan NZ — Sun, 09 Mar 2025 20:59:24 GMT

This seems to be a relatively common issue on Samsung galaxy phones. Widely reported online. It's happened to my A536E phone, just 4 months out of the 24 month warranty. No amount of messing around with the many solutions posted online resolved it. The only solution was to get the port replaced. Problem solved.
The part is around NZ$30/US$20. Replacement labour cost will vary, or you can do it yourself (if you are skilled at such things, and have the right tools, etc.).

It sucks that Samsung have introduced this "safety" feature, which then fails and makes the phone completely unusable. It's making me think twice about what brand of phone I will get next.

Re: A54 & A53 Charging Issues - Moisture Warning

Cass9 — Fri, 14 Mar 2025 08:55:31 GMT

When I spoke to them I said they need to look at all the comments online and they just said that the complaints are only a small proportion of what they sell so wasn't a big issue!!. When speaking with our mobile phone insurers who we got a replacement through that we not have the issues with they said that there were originally complaints about the folding phone breaking again said no issues but them brought out a new one that specifically targeted the previous issue and expected customer to pay for the replacement.

Myself and my partner have bought new phones but not samsungs and will not be buying their phones again.

Re: A54 & A53 Charging Issues - Moisture Warning

Cass9 — Fri, 14 Mar 2025 08:57:09 GMT

Tried all of that with both phones and also mine that had the same issue. Mine will no longer charge at all and partners charged intermittently. We have resorted to buying new phones, not samsungs due to the issues and them not accepting that there is an issue despite the numerous online posts about it