topic Re: Re: Re: Re: Changing Samsung Account on Device (phone and tablet) in Galaxy A Series

Changing Samsung Account on Device (phone and tablet)

Sam_24 — Sun, 30 Jun 2024 22:04:36 GMT

Hi! So, I got a hand-me-down AO3s a few weeks ago, and I went in to switch the Samsung account it's connected to (without losing my contacts). That was okay until it asked to send a verification code to the current account via email. It keeps opening a blank page in Chrome (won't let me change browsers) with the url set as about:blank instead of actually sending any email. This is very frustrating, since this phone is for work and it won't let me set up my own account (which already exists in Samsung, just not on this device). For anyone thinking "just bring it to your IT dept. at work", we are a small business, and this technically my job to figure out. Any ideas?

Re: Changing Samsung Account on Device (phone and tablet)

Robin999 — Sun, 30 Jun 2024 22:20:02 GMT

Can you check the email on another device such as a PC. I don't think it necessarily has to be viewed via the device

Re: Changing Samsung Account on Device (phone and tablet)

Sam_24 — Sun, 30 Jun 2024 22:23:02 GMT

The issue is that it isn't sending the email; it opens the browser, says about:blank and then sends my phone a notification that says "could not send verification email"...

Re: Re: Changing Samsung Account on Device (phone and tablet)

Robin999 — Sun, 30 Jun 2024 22:25:11 GMT

Can you change the default browser on the device(s) to another one?

Re: Re: Changing Samsung Account on Device (phone and tablet)

Sam_24 — Sun, 30 Jun 2024 22:31:13 GMT

Unfortunately it doesn't offer an option, it only shows the SEND EMAIL button

Re: Re: Re: Changing Samsung Account on Device (phone and tablet)

Robin999 — Sun, 30 Jun 2024 22:32:18 GMT

What are the implications of factory resetting the device(s) and setting them up from scratch?

Re: Re: Re: Changing Samsung Account on Device (phone and tablet)

Sam_24 — Sun, 30 Jun 2024 22:35:58 GMT

Hundreds of work contacts being lost . I don't HAVE to switch the account, but since i'm currently using my boss's account, it would be nice. I really appreciate the troubleshooting help!

Re: Re: Re: Re: Changing Samsung Account on Device (phone and tablet)

Robin999 — Sun, 30 Jun 2024 22:38:49 GMT

Why would your contacts be stored on someone else's hand me down phone? I don't understand.

Re: Re: Re: Re: Changing Samsung Account on Device (phone and tablet)

Sam_24 — Sun, 30 Jun 2024 22:44:39 GMT

It's a work phone; I got it from the last person who had my position at work. They set the contacts, but now they're my clients/associates, so I need their contact info saved. When I go to switch accounts there is a button that says "keep my contacts", so as long as I have that checked while I transfer accounts it shouldn't be a concern.

Re: Re: Re: Re: Re: Changing Samsung Account on Device (phone and tablet)

Robin999 — Sun, 30 Jun 2024 22:45:53 GMT

Thanks. Can you not just export the contacts, wipe (reset) the device and xfer them back?