topic Re: A50 audio/microphone issues. Same problem in Galaxy A Series

A50 audio/microphone issues

LF93 — Mon, 02 Dec 2019 13:53:50 GMT

Hi,

Since I've updated my phone I've been having problems with my microphone. When I make calls the person on the other end can't hear me. Same issue with video recordings- no sound being recorded. If I reset my phone or restart it 3-5 times the microphone returns to working order for about 2-3 phone calls but then stops again. I've factory reset my phone twice and then when I brought it back to the Vodafone shop I bought it was told to update it again. Which I did. This hasn't helped and I don't know what to do next! HELP!

Re: A50 audio/microphone issues

AndrewL — Mon, 02 Dec 2019 14:31:03 GMT

@LF93: Sorry to hear that you're experiencing this issue. Please can you attempt the following microphone tests to help troubleshoot the problem.
1. Open the Voice Recorder app and record a short clip. Does it play back clearly and free from distortion?
2. Open the Members app > Get Help > Interactive Checks > Mic, and follow the on screen instructions. Do you experience any error messages?
3. Similarly, head over to your dial pad and type in *#0283#, then select “Start: RCV_1stMic” and speak into your phone like you’re on a call. Can you hear yourself talk? Once you’ve done that select “Start: SPK_2ndMic”, talk into your phone like you’re talking to someone on speaker phone. Can you hear the playback?

Re: A50 audio/microphone issues

LF93 — Mon, 02 Dec 2019 15:43:27 GMT

Hi Andrew,

None of the above have worked. I'm assuming my last resort is to send the phone away for diagnostics?

Re: A50 audio/microphone issues

Ang-L — Sun, 23 Feb 2020 17:27:55 GMT

I've just purchased an A50 and the microphone doesn't work properly, the only way others can hear me is when it's on speaker phone, which isn't always suitable if I'm out. It won't let me do voice messages on whatsapp etc. or on voice search.

Re: A50 audio/microphone issues

sylvia6 — Wed, 18 Mar 2020 16:59:14 GMT

I am having the exact same issues with the microphone on my A50. And while speaker will work for incoming calls and when i have to put on speaker to be heardiand to hea the other party. BUT speaker does not work for anything else no notifications for jobs, Effeting my bottom line. doesn't wok for music, videos, google search results nothing. So i know both mic and seaker work they are just not chooing to work most of the time. And allof this started after aan update on March 17, 2020. What the heck samsung i just bought this phone i'm not buying anoyther one. What is the fx???!!!

Re: A50 audio/microphone issues

sylvia6 — Wed, 18 Mar 2020 18:28:42 GMT

No I dont hear playback what now?

Re: A50 audio/microphone issues

AshaMA — Sat, 21 Mar 2020 22:51:09 GMT

Same issue as me. But Samsung store fixed it, after pa 4 hour wait came home 3 hours later same problem *****

Re: A50 audio/microphone issues. Same problem

Manoj1 — Mon, 30 Mar 2020 15:12:48 GMT

@LF93 wrote:

Hi,

Since I've updated my phone I've been having problems with my microphone. When I make calls the person on the other end can't hear me. Same issue with video recordings- no sound being recorded. If I reset my phone or restart it 3-5 times the microphone returns to working order for about 2-3 phone calls but then stops again. I've factory reset my phone twice and then when I brought it back to the Vodafone shop I bought it was told to update it again. Which I did. This hasn't helped and I don't know what to do next! HELP!

Re: A50 audio/microphone issues. Same problem

CarloL — Mon, 30 Mar 2020 15:40:56 GMT

If you are still experiencing issues with the microphone, you can log an error report to the Samsung developers so that they can have a closer look into it: Members app > Support > Feedback > Error log. This needs to be done within 15 minutes from the issue happening.

Re: A50 audio/microphone issues

Jaikant — Sat, 11 Apr 2020 14:14:13 GMT

I was able to fix my microphone issue.

It is interesting to share that it was not any software, settings or other problem.

It was a simple dust collection or some fine particle in microphone opening. Just sucked, the dust using my mouth, as I did not want to use any suction mechanism like a vacuum cleaner. It did not work. Later I gently blowed in to it and again sucked air into my mouth.

Hurray ! It just started working.

NEVER USE A PIN OR ANY OTHER SHARP INSTRUMENT TO CLEAN THE MICROPHONE AS IT MAY CAUSE DAMAGE.

Re: A50 audio/microphone issues

pbyanos — Sat, 11 Apr 2020 22:42:39 GMT

My issue is similar. My microphone does not work on voice calls. I can get it to work with other applications. It is only on the voice calls it will not work. I have reset my phone multiple times and Samsung support asked me to hard reboot my phone (power/Volume up button) to clear my cache. if this does not work, I do not know what else to do. Phone is only 30 days old. Started having issue 2 weeks ago. I have a feeling this started with a recent update but can't prove it.

Re: A50 audio/microphone issues

pbyanos — Sat, 11 Apr 2020 22:47:09 GMT

I performed your test. The first one does not work or playback. The second one does. Please provide guidance on what this means

Re: A50 audio/microphone issues

Jaikant — Sun, 12 Apr 2020 01:08:29 GMT

Since the microphone works with other applications, and not with Voice calls, it is very unusual, given the ruggedness of the hardware technologies.

Samsung recommendation should have solved. Microphone electronics is working and we could only isolate the issue to be software. Will think what else could be a reason and try to let you know

Re: A50 audio/microphone issues

AshaMA — Sun, 12 Apr 2020 07:56:25 GMT

Hi it's in the store as it was repaired but store closed now due to COVID19. Anyway I can have my phone back it's been weeks?

Re: A50 audio/microphone issues

Fisiodes — Sun, 12 Apr 2020 22:07:24 GMT

Same as @pbyanos here. Only second microphone works

Re: A50 audio/microphone issues

Blank79 — Sat, 18 Apr 2020 12:48:31 GMT

My speaker mic is not working

Re: A50 audio/microphone issues

SamsucksSUXS — Mon, 20 Apr 2020 23:26:19 GMT

What did they do to fix it?

Re: A50 audio/microphone issues

LF93 — Wed, 22 Apr 2020 10:25:14 GMT

Nothing, I had to replace the phone. Which was only 9 months old. Waste of money, do not recommend what so ever.

Re: A50 audio/microphone issues

Fisiodes — Wed, 22 Apr 2020 21:59:00 GMT

Mine was just dirty. Now it works perfectly

Re: A50 audio/microphone issues

AshaMA — Wed, 22 Apr 2020 22:23:06 GMT

It wasnt the issue of dirt build up in the ear piece apparently, they had to send off for a new internal part to repair it. Though yet to see if it works as it's been stuck in a closed store now for weeks due to COVID19