https://eu.community.samsung.com/t5/galaxy-a-series/volume-box-stuck-on-screen-of-galaxy-a20-phone/m-p/9726194#M41454 Can you swipe down from top of screen into the quick panel and tap on the power icon? Not 100% sure the a20 has the quick panel but if so then try to restart or power off that way. Tue, 23 Apr 2024 11:25:23 GMT Robin999 2024-04-23T11:25:23Z https://eu.community.samsung.com/t5/galaxy-a-series/volume-box-stuck-on-screen-of-galaxy-a20-phone/m-p/9724965#M41448 <SPAN>The volume box won't clear from the screen of my a20, it is stuck on there. I can't access the buttons to turn my phone off &amp; on again or to restart! I am not sure what to do with it..please help! Screenshots are below...Thanks</SPAN> Tue, 23 Apr 2024 08:38:43 GMT https://eu.community.samsung.com/t5/galaxy-a-series/volume-box-stuck-on-screen-of-galaxy-a20-phone/m-p/9724965#M41448 susieafrica 2024-04-23T08:38:43Z https://eu.community.samsung.com/t5/galaxy-a-series/volume-box-stuck-on-screen-of-galaxy-a20-phone/m-p/9724978#M41449 It is stuck on my screen...<SPAN class="mobile-app-image"><span class="lia-inline-image-display-wrapper" image-alt="1713861536872.jpg"><img src="https://eu.community.samsung.com/t5/image/serverpage/image-id/2240783i260DE916A6EE7EBB/image-size/small?v=v2&amp;px=200" role="button" title="1713861536872.jpg" alt="1713861536872.jpg" /></span></SPAN><SPAN class="mobile-app-image"><span class="lia-inline-image-display-wrapper" image-alt="1713861536964.jpg"><img src="https://eu.community.samsung.com/t5/image/serverpage/image-id/2240784i6781DF7DCC4D578B/image-size/small?v=v2&amp;px=200" role="button" title="1713861536964.jpg" alt="1713861536964.jpg" /></span></SPAN> Tue, 23 Apr 2024 08:39:23 GMT https://eu.community.samsung.com/t5/galaxy-a-series/volume-box-stuck-on-screen-of-galaxy-a20-phone/m-p/9724978#M41449 susieafrica 2024-04-23T08:39:23Z https://eu.community.samsung.com/t5/galaxy-a-series/volume-box-stuck-on-screen-of-galaxy-a20-phone/m-p/9726194#M41454 Can you swipe down from top of screen into the quick panel and tap on the power icon? Not 100% sure the a20 has the quick panel but if so then try to restart or power off that way. Tue, 23 Apr 2024 11:25:23 GMT https://eu.community.samsung.com/t5/galaxy-a-series/volume-box-stuck-on-screen-of-galaxy-a20-phone/m-p/9726194#M41454 Robin999 2024-04-23T11:25:23Z https://eu.community.samsung.com/t5/galaxy-a-series/volume-box-stuck-on-screen-of-galaxy-a20-phone/m-p/9726611#M41458 I have just tried..it only takes me to the screen shown on the first screenshot. I think I will have to wait for the battery to run down... Tue, 23 Apr 2024 12:35:52 GMT https://eu.community.samsung.com/t5/galaxy-a-series/volume-box-stuck-on-screen-of-galaxy-a20-phone/m-p/9726611#M41458 susieafrica 2024-04-23T12:35:52Z https://eu.community.samsung.com/t5/galaxy-a-series/volume-box-stuck-on-screen-of-galaxy-a20-phone/m-p/9727040#M41459 If you have Bixby then ask it to turn off the phone? Tue, 23 Apr 2024 13:34:24 GMT https://eu.community.samsung.com/t5/galaxy-a-series/volume-box-stuck-on-screen-of-galaxy-a20-phone/m-p/9727040#M41459 Robin999 2024-04-23T13:34:24Z https://eu.community.samsung.com/t5/galaxy-a-series/volume-box-stuck-on-screen-of-galaxy-a20-phone/m-p/9727090#M41460 I do not have Bixby?! Tue, 23 Apr 2024 13:44:03 GMT https://eu.community.samsung.com/t5/galaxy-a-series/volume-box-stuck-on-screen-of-galaxy-a20-phone/m-p/9727090#M41460 susieafrica 2024-04-23T13:44:03Z https://eu.community.samsung.com/t5/galaxy-a-series/volume-box-stuck-on-screen-of-galaxy-a20-phone/m-p/9727109#M41461 Volume down and power button both together for 10 seconds will restart your device Tue, 23 Apr 2024 13:47:04 GMT https://eu.community.samsung.com/t5/galaxy-a-series/volume-box-stuck-on-screen-of-galaxy-a20-phone/m-p/9727109#M41461 Robin999 2024-04-23T13:47:04Z https://eu.community.samsung.com/t5/galaxy-a-series/volume-box-stuck-on-screen-of-galaxy-a20-phone/m-p/9727143#M41462 Oooh thankyou, perfect! It has restarted without the dang volume box on the screen!! All sorted, thankyou so much 🤩 Tue, 23 Apr 2024 13:51:08 GMT https://eu.community.samsung.com/t5/galaxy-a-series/volume-box-stuck-on-screen-of-galaxy-a20-phone/m-p/9727143#M41462 susieafrica 2024-04-23T13:51:08Z https://eu.community.samsung.com/t5/galaxy-a-series/volume-box-stuck-on-screen-of-galaxy-a20-phone/m-p/9727150#M41463 Excellent! Glad it's sorted. Tue, 23 Apr 2024 13:52:25 GMT https://eu.community.samsung.com/t5/galaxy-a-series/volume-box-stuck-on-screen-of-galaxy-a20-phone/m-p/9727150#M41463 Robin999 2024-04-23T13:52:25Z https://eu.community.samsung.com/t5/galaxy-a-series/volume-box-stuck-on-screen-of-galaxy-a20-phone/m-p/9727164#M41464 Me too, it was so frustrating. Thanks again. Tue, 23 Apr 2024 13:54:02 GMT https://eu.community.samsung.com/t5/galaxy-a-series/volume-box-stuck-on-screen-of-galaxy-a20-phone/m-p/9727164#M41464 susieafrica 2024-04-23T13:54:02Z