topic samsung A33 5g in Galaxy A Series

samsung A33 5g

timmz — Wed, 27 Mar 2024 15:48:09 GMT

my wifi keeps dissconnecting and nothing helps i got an update on 25th of march and nothing fixes the issues i looked thru everything here and nothing works!

Re: samsung A33 5g

Piper123 — Wed, 27 Mar 2024 18:28:57 GMT

Hey there

There have been a number of posts recently on this issue and from memory the resolution seems to be a settings issue with the WiFi router, not the Samsung device.

Re: samsung A33 5g

Gregk64 — Thu, 28 Mar 2024 12:45:28 GMT

In my experience it's the settings within Intelligent WiFi that helped with this issue. But what really fixed it was getting a different router.

Re: samsung A33 5g

timmz — Thu, 28 Mar 2024 13:24:01 GMT

this makes no sence if it was an issue with the router then the WIFI icon would be glowing normaly but instead when i press the WIFI icon to connect to the it lingers between being turned on and off then it just deactivates itself.

Re: samsung A33 5g

timmz — Thu, 28 Mar 2024 13:27:55 GMT

Re: samsung A33 5g

AndrewL — Thu, 28 Mar 2024 14:49:49 GMT

@timmz: Please try restarting your phone is Safe mode, as this will disable all third party apps and help to determine if the problem is stemming from an external source.

To enter Safe mode, press and hold the Power button until the 'Power off' prompt appears on the screen then release > Touch and hold Power off until the 'Safe mode' prompt appears then release > To confirm, tap Safe mode.

With Safe mode active, head to Settings > Connections > Wi-Fi, and attempt to toggle it on. If you find that it activates as expected, then please restart your phone as you would normally and uninstall any apps that you have added to the device since you first encountered the issue. It won't be possible to determine exactly which app is at fault, therefore I recommend approaching this via a process of elimination.

Re: samsung A33 5g

timmz — Thu, 28 Mar 2024 16:11:21 GMT

yea that didnt nothing and i havent installed new apps in like forever so there zero possibility that its some apps fault

Re: samsung A33 5g

timmz — Sat, 30 Mar 2024 14:39:47 GMT

thanks for the help you useless sacks of ***** 2 days after sending a ticket you send me a promotinal email about the A55 line go ***** yourselfs

Re: samsung A33 5g

PaulM1 — Sat, 30 Mar 2024 17:06:02 GMT

This is an unusual issue, @timmz, and I suspect that your last post is referring to a marketing email you have received (which, by its nature, will not have any relation to what you've posted here or any correspondence you've had with our Support Teams).

Please can you let us know how long you've been experiencing this issue of your phone disconnecting from Wi-Fi, and can you also advise which steps you've followed thus far?

Re: samsung A33 5g

timmz — Sat, 30 Mar 2024 19:21:06 GMT

this issue started on wednesday here all things i tried:

- turning the phone on and off with a 30min pause in between,
-turning on airplane mode ,
-resting the wifi settings,
-reseting mobile network settings,
-tinkering with the intelegent wifi settings,
-reseting the wifi router ,
-facotory reseting the phone which did allow me to turn on wifi for like 5 seconds,
also wifi turned on like 2 times completly at random but only for a second or 2. Also i probably tried other things i just cant remember them all

Re: samsung A33 5g

PaulM1 — Sat, 30 Mar 2024 19:54:44 GMT

That's great. I appreciate you sharing everything you've tried so far. 👍 I recommend testing the speed and function of your phone's Wi-Fi connection by performing a hardware test. To do this, please head to the Support section of the Members app > Select 'View tests' underneath the Phone diagnostics heading > Wi-Fi.

If this does not help you get to the root of the problem, there are other steps you can follow.

For example, have you also tried Wiping the cache partition to see if this helps?:

This is how you can Wipe the cache partition:

1. With your phone turned off, plug in a USB-C data cable connected to your PC. If you do not have access to a PC, you can plug in a USB-C to USB-C cable from your phone and connect the other side to another phone.

2. Press and hold the volume up and Side keys simultaneously until the recovery mode menu appears.

3. Use the volume down button to highlight Wipe cache partition, then press the Side key.

4. Use the volume down button to highlight Yes, then press the Side key.

5. Use the volume up button to highlight Reboot system, then press the Side key.

If you go through this step and still find that your phone is disconnecting from your Wi-Fi, then we recommend submitting an Error report, as this will allow our developers to take a closer look at this for you.

To submit an Error report, please launch the Samsung Members app > Tap Support > Scroll down and tap Error reports > Choose a category of Error report to submit > Complete the required details and then send the report by tapping the send icon.

Please let us know whether this helps.