topic Re: Samsung Microsoft Notifications in Galaxy A Series

Samsung Microsoft Notifications

JonR1 — Mon, 13 Nov 2023 09:28:08 GMT

Getting a lot of complaints recently that Microsoft Teams calls are not ringing on the mobile device and outlook is not automatically syncing. We use Intune and Enroll Samsung A series phones as fully managed company owned. I have tried going through all settings like stopping power saver, data saver, stop apps sleeping, ensure teams calls are to ring on all devices logged in but still same issue. Any one else having issues recently?

Re: Samsung Microsoft Notifications

GoanGeek — Mon, 13 Nov 2023 11:04:22 GMT

Check app permissions for all apps including inTune

Re: Samsung Microsoft Notifications

keith30 — Mon, 13 Nov 2023 11:38:12 GMT

Maybe you need to look at the Microsoft app settings as there not by Sansung who are completely different.

Re: Samsung Microsoft Notifications

JonR1 — Mon, 13 Nov 2023 14:45:49 GMT

I have checked the Microsoft apps and all permissions set allow for notifications and ring / vibrate. More over this morning some calls came through on the mobile but this afternoon no notifications of teams calls, just an immediate missed call message.

Re: Samsung Microsoft Notifications

JonR1 — Mon, 13 Nov 2023 14:48:47 GMT

Thank you Keith, i understand Samsung and Microsoft are not connected organisations. However we have had in the passed compatibility issues between Samsung and Microsoft which required patches from both parties. I am wondering if this is a similar thing. it used to work fine until a few months ago without any changes in policy. I did however re check the settings for the Microsoft apps, i couldn't see reason why it wouldn't work.this morning some calls came through on the mobile but this afternoon no notifications of teams calls, just an immediate missed call message.