topic Re: A51 Bluetooth issues in Galaxy A Series

A51 Bluetooth issues

YousefOmar — Fri, 14 Feb 2020 13:18:23 GMT

Hello,

I've always enjoyed my Samsung smart phones, but not my new A51. I have a serious problem with bluetooth. Bluetooth connection keeps disconnecting and/or stuttering. I have a feeling its software is buggy. Has anyone faced this issue and if yes, do you know of a solution? I have updated the software to the latest version.

** Further updates (4-Feb-2020): today while playing an audio book on my bluetooth headset (Samsugn Level U), voice disappeared and I could only hear noise; I had to restart the phone to resolve the issue (back to Windows 98 theme); I hope Samsung can resolve this asap. It is a serious issue.

** Update (10-Feb-2020): i have just installed the update A515FXXU2ATA8/A515FOJM2ATB1/A515FXXU2ATA8 size: 351.39 MB (dated: Feb 1, 2020). will start testing and provide updates in a few days.

** Update (14-Feb-2020): after a few days of testing, I can confirm the Bluetooth issues no longer exist. I have been playing Bluetooth audio and no disconnections or stuttering occurs.

Thanks,

Yosuef

Re: A51 Bluetooth issues

Sheikh424 — Sat, 25 Jan 2020 03:44:50 GMT

Yes,i am also facing this issue in my new galaxy a51

Re: A51 Bluetooth issues

BandOfBrothers — Sat, 25 Jan 2020 05:29:05 GMT

Is that happening with all the devices your connecting to via Bluetooth ?

If so and you've gone into the Bluetooth via Settings and Apps _ bluetooth _ storage and cleared its cache then it maybe beneficial to let a Samsung Experience Store / Samsung Service Centre have hands on with it.

Re: A51 Bluetooth issues

IreibeX — Sat, 25 Jan 2020 06:27:58 GMT

@YousefOmar wrote:
Hello,
I've always enjoyed my Samsung smart phones, but not my new A51. I have a serious problem with bluetooth. Bluetooth connection keeps disconnecting and/or stuttering. I have a feeling its software is buggy. Has anyone faced this issue and if yes, do you know of a solution? I have updated the software to the latest version.
Thanks,
Yosuef

There are a lot of BT issues since Android 10, let's hope it gets better with the next updates. As already said, you can bring the phone to Samsung, one thing they can do is completely install a new android version, just in case there's some residual garbage left from the last update. Befor you do that you could wipe the cache partition, that's easily done and sometimes helps with update-related issues.

Re: A51 Bluetooth issues

Brkkck — Sat, 25 Jan 2020 09:56:52 GMT

I have the same problem with new a51. I have done factory reset, cleared cache and done everything. It disconnects all the time. The same problem is both in car and Samsung level headphone. I have also noticed that when I close both WiFi and mobile network, the Bluetooth connection gets better.

Re: A51 Bluetooth issues

mehdinasiri — Sat, 25 Jan 2020 13:03:45 GMT

I have the same problem with this phone.

Re: A51 Bluetooth issues

Sahiwal — Sat, 25 Jan 2020 13:48:14 GMT

I have issues with bluetooth when it connect with the car or other devices it start lacking or disconneting please give me solution as soon as possible

Re: A51 Bluetooth issues

Sahiwal — Sat, 25 Jan 2020 13:51:16 GMT

I also have same problems with this device but cannot find any solution

Re: A51 Bluetooth issues

Manar — Sun, 26 Jan 2020 13:47:06 GMT

I have also same problem it is really annoying.

Hope you fix it soon guys.

Re: A51 Bluetooth issues

Sirva — Sun, 26 Jan 2020 18:21:57 GMT

Turn off mobile data and wifi

Solve

Re: A51 Bluetooth issues

YousefOmar — Sun, 26 Jan 2020 18:24:12 GMT

You must be joking, right? I am streaming music and listening. How do I turn mobile data and wifi off??

Re: A51 Bluetooth issues

djpno76 — Mon, 27 Jan 2020 07:28:34 GMT

I'm having the same issue also. Anyone know if there is a fix? Hopefully samsung can fix this ASAP!!

Re: A51 Bluetooth issues

doland — Mon, 27 Jan 2020 17:09:16 GMT

zumzung ples...

Re: A51 Bluetooth issues

Usamafiaz — Tue, 28 Jan 2020 12:31:50 GMT

I have also same problem 😕 .....
I have also reset bluetooth settings but its still not working.... is there other anything to do with it????? To resolve the issue....

Re: A51 Bluetooth issues

Brkkck — Tue, 28 Jan 2020 14:49:56 GMT

I have gone to the MTA Sams customer service in Istanbul turkey. following day, they said there is no problem with the Bluetooth. Then, we have checked a blueBluet device of them and see connection problems. Still they don't want to accept there is a problem. this is shameful for the Samsung.

Re: A51 Bluetooth issues

HadDL0Ck — Wed, 29 Jan 2020 10:34:05 GMT

I have the same issue with A51 I test my headset with multiple devices and it works fine ,but with my A51 its keep disconnecting. I hope it's not hardware related issue .

Re: A51 Bluetooth issues

SH_91 — Wed, 29 Jan 2020 15:11:40 GMT

Same issue with me. Tested multiple Bluetooth devices, same result 😞

Hopefully Samsung fixes this asap as this is a really essential which is not working.

Re: A51 Bluetooth issues

djpno76 — Wed, 29 Jan 2020 15:57:41 GMT

What model do you have ? I have the DSN model. I'm trying figure out if it's only the DSN model that's having Bluetooth problems

Re: A51 Bluetooth issues

YousefOmar — Wed, 29 Jan 2020 19:03:57 GMT

Contacted Samsung Support and their help desk robots gave me the usual diagnostic steps. Clear the cache, reset network settings, etc... If anyone from Samsung is reading this, please take note and ask your developers to fix this buggy phone. Thanks!

Re: A51 Bluetooth issues

djpno76 — Wed, 29 Jan 2020 19:09:35 GMT

Samsung if your listening !!! Get off your *****!! and Fix this BLUETOOTH PROBLEM I left Nokia to go back Samsung because of Nokia issues now this WTF!!!