topic Re: a52s restarts when wifi is on in Galaxy A Series

a52s restarts when wifi is on

Members_Cvg11zf — Thu, 03 Feb 2022 22:10:17 GMT

A52s New phone. No special apps. Everything through play store. When wifi is on. After 5 to ten minutes the phone freezes, then restarts. All else seems OK.

Re: a52s restarts when wifi is on

BandOfBrothers — Fri, 04 Feb 2022 05:45:05 GMT

Please try these @Members_Cvg11zf

Https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to hook up to a Computer or insert your esrphones to enter into recovery mode.

And https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/

Re: a52s restarts when wifi is on

Members_Cvg11zf — Fri, 04 Feb 2022 12:09:53 GMT

Space is not an issue, nor accumulated data. The problem appeared within first 3 hours. I did already clear data and cache in Google Play Services and Google Play Services AR. That had no effect.

Re: a52s restarts when wifi is on

BandOfBrothers — Fri, 04 Feb 2022 12:26:43 GMT

Possibly a Samsung Service Centre can help @Members_Cvg11zf

Re: a52s restarts when wifi is on

Members_Cvg11zf — Fri, 04 Feb 2022 13:22:47 GMT

I should also mention that I ran the diagnostic for both network and wifi. I am also using Firefox as my browser (for 20 years wherever possible). I only mention this since it appears that managing apps maybe conflicting at some level, and I am not using Chrome.

Re: a52s restarts when wifi is on

Members_Cvg11zf — Fri, 04 Feb 2022 13:26:50 GMT

I'm in Germany and, believe it or not, links to a Service Center here do not support English. Perhaps you can provide a link to a Center where I can communicate in English?

Re: a52s restarts when wifi is on

Members_ZvzDIMi — Fri, 04 Mar 2022 19:33:12 GMT

Mine is doing the same just after update.

Yesterday morning.

I turn off wifi and no problem all day.

I am convinced that update creates the problem. Hope Samsung to fix bug soon