topic Re: Mobile data not working on A20e after update in Galaxy A Series

Mobile data not working on A20e after update

FrankieBeee — Tue, 29 Jun 2021 20:29:59 GMT

Before I have to do a backup of everything and go back to default settings may someone knows of something else I can do.

After last update my mobile data stopped working. I have done a reboot, and gone back to settings and reset my network. Still nothing. I have plenty of data available and I have service according to my phone but still nothing

Re: Mobile data not working on A20e after update

LiquidSnake — Tue, 29 Jun 2021 20:59:24 GMT

Have you tried clearing the system cache on your phone?

Re: Mobile data not working on A20e after update

LiquidSnake — Tue, 29 Jun 2021 21:00:15 GMT

Also, do other SIMs work with mobile data in the phone?

Re: Mobile data not working on A20e after update

FrankieBeee — Tue, 29 Jun 2021 21:02:37 GMT

I haven't tried either but will do thanks

Re: Mobile data not working on A20e after update

Pugs1957 — Tue, 29 Jun 2021 21:33:07 GMT

Who is your carrier? Vodafone?

Re: Mobile data not working on A20e after update

FrankieBeee — Tue, 29 Jun 2021 22:00:33 GMT

Is that a good guess as its yes

Re: Mobile data not working on A20e after update

FrankieBeee — Tue, 29 Jun 2021 22:01:38 GMT

Was going to say how did you guess.

Re: Mobile data not working on A20e after update

Pugs1957 — Tue, 29 Jun 2021 22:16:22 GMT

They messed up the APN settings in the update. You need to add a NEW set of Vodafone's APN and service will be restored. There have been some reports on this forum about it.

Re: Mobile data not working on A20e after update

FrankieBeee — Wed, 30 Jun 2021 08:14:48 GMT

Many thanks will do this - I tried looking for other reports before I posted here but would make sense

Re: Mobile data not working on A20e after update

FrankieBeee — Wed, 30 Jun 2021 09:15:19 GMT

I'm not getting anywhere at moment as while I used the vodafone instructions for APN which are very good but still hasn't solved my issue - had to leave waiting for another customer services person as after faffing around I need to work (self-employed) and have lost 2 hours at least now. Thanks for everyone's suggestions, will revisit this later. From fed up of Cardiff

Re: Re: Mobile data not working on A20e after update

Pugs1957 — Wed, 30 Jun 2021 09:36:42 GMT

Try https://xtrium.com/fix-vodafone-mobile-data-not-working/

Re: Mobile data not working on A20e after update

FrankieBeee — Wed, 30 Jun 2021 09:58:33 GMT

Have tried that but just seen a text where it suggests vodafone have blocked my data and that I requested it

Re: Mobile data not working on A20e after update

FrankieBeee — Wed, 30 Jun 2021 10:32:58 GMT

Sorted at last. I found the right button (hard work to know where it was) to switch my data back on. Fed up as I know I wouldn't have switched it off in 1st place (especially as it took ages for me to find it). I had to go on to the Vodafone website to do all this and its only take me 3 hours

Thank you everyone

Re: Mobile data not working on A20e after update

ecosse01 — Wed, 14 Jul 2021 20:15:17 GMT

I had exactly the same issue. Tried 4 different SIMS from family members in my A51 5G and none would work, must be the phone, right?

Called Samsung support and paid £20 for the WeFix service, they come to you under warranty and sort within an hour.

Only thing is that after 2.5hrs, the engineer could not get the A51 5G to work on my SIMS, just his O2 SIM!

I had to phone Samsung 5 times to get another engineer visit sorted.

The night before the visit, I was once again googling and found this page to add the APN. I must stress, I did contact Vodafone and they sent me a brand new SIM, delivered the next day, same no data result.

I added the APN as per this website and it just worked:
https://deviceguides.vodafone.co.uk/samsung/galaxy-a51-5g-android-10-0/connectivity/set-up-your-phone-for-internet/

I managed to work out that the config message being sent by VF to the device is not being implemented accurately as it's adding a proxy server address where one's not needed and a port ID.

Try the above as mine is now happily flying on 4G.

Good luck 🤞