onderwerp Re: Re: Something wrong with connection between soundbar and tv in Audio & Video

Something wrong with connection between soundbar and tv

vinnie31 — Tue, 24 Mar 2026 07:18:39 GMT

I have a Samsung UE55U7070FUXXN tv and a Samsung hw-s50b soundbar.

When i connect them the soundbar works perfectly, but when I turn off the tv and soundbar, the stand by light keeps blinking.

I already tried a different hdmi cable, factory reset of both the tv and soundbar, both have the latest update, anynet is on, and way more but nothing solves it.

Can you please help me?

Re: Something wrong with connection between soundbar and tv

Dick — Tue, 24 Mar 2026 07:27:40 GMT

Good morning @vinnie31 ,

Does this also happen with a disconnected HDMI cable?

Re: Re: Something wrong with connection between soundbar and tv

vinnie31 — Tue, 24 Mar 2026 07:28:22 GMT

No, only when the cable is connected

Re: Re: Something wrong with connection between soundbar and tv

Dick — Tue, 24 Mar 2026 07:35:51 GMT

Hi @vinnie31 ,

Thanks! Two things you can do. Unplug the TV and the soundbar for a while.
If that doesn't help, you can have it checked remotely:

https://www.samsung.com/nl/support/remoteservice/ Dutch site

The website explains what this entails and how to request it.
Note! Select SMART TVs first and only then scroll down.

Will you keep us posted?

Have a nice day!

Re: Something wrong with connection between soundbar and tv

Dick — Sun, 29 Mar 2026 08:38:14 GMT

Good morning @vinnie31 ,

Has your problem been solved yet?

Re: Re: Something wrong with connection between soundbar and tv

vinnie31 — Sun, 29 Mar 2026 08:39:16 GMT

No not yet, I'm still waiting for another reply from costumer support.