topic Galaxy Tab S4 Samsung Cloud Settings Backup not working when connected with Ethernet. in Mobile Apps & Services

Galaxy Tab S4 Samsung Cloud Settings Backup not working when connected with Ethernet.

Rich05UK — Tue, 05 Mar 2019 13:32:44 GMT

Hi,

Before purchasing my Samsung GalaxyG Tab S4 I asked Samsung if it supports Ethernet connectivity as I work in a secure office which does not permit WiFi. I was told if I purchased a third party Ethernet to USB-C adaptor that yes, it would work.

I can confirm it works perfectly, all the apps work, Google play auto updates all my apps, Google auto backup of my photos and videos etc also works perfectly. However, the Samsung Cloud Settings Backup fails to work, I get an error popup on my screen every so often stating that backup is unable to connect over WiFi, well there isn't any WiFi as I'm connected with Ethernet?

I've checked the settings in the app but it only gives 2 options, backup over mobile data and WiFi OR backup over WiFi only. I'd have thought ethernet should be detected and automatically used as an alternative to WiFi but it doesn't, an error that Samsung has put into this app. As I stated above, all the other apps work fine and seamlessly work over ethernet instead of Wi-Fi.

Samsung, can you fix this bug so that Samsung Cloud settings backup works over ethernet in the same way as it would over WiFi. I'm getting really annoyed with this error that keeps appearing on my screen and that my settings are not getting backed up.

Thanks,

Richard

Re: Galaxy Tab S4 Samsung Cloud Settings Backup not working when connected with Ethernet.

AntS — Thu, 03 Jan 2019 10:16:03 GMT

Hi @Rich05UK.

I've forwarded this on to our software team for you. Me or one of the other Mods will let you know of any feedback we get from our developers.

Re: Galaxy Tab S4 Samsung Cloud Settings Backup not working when connected with Ethernet.

mitopa — Fri, 04 Jan 2019 01:17:14 GMT

u@mitopa wrote:
@Rich05UK wrote:
Hi,

Before purchasing my Samsung GalaxyG Tab S4 I asked Samsung if it supports Ethernet connectivity as I work in a secure office which does not permit WiFi. I was told if I purchased a third party Ethernet to USB-C adaptor that yes, it would work.

I can confirm it works perfectly, all the apps work, Google play auto updates all my apps, Google auto backup of my photos and videos etc also works perfectly. However, the Samsung Cloud Settings Backup fails to work, I get an error popup on my screen every so often stating that backup is unable to connect over WiFi, well there isn't any WiFi as I'm connected wi.

wifi is ethernet too.

what you have is a USB-C to RJ45 adapter.

with that said, we must check IP addresses and network interfaces, including the adapter.

1) open shell and run 'ifconfig' with adapter installed and again without it.

please show us results.

2) can the the IPs be pinged?

3) tab s4 and gateway: can they ping each other?

update: yes, now you have an extra network port, the one created by the USB_C to rj45 adapter.

solution: bridge the wifi and rj45 interfaces. Windows does that, not sure about abdroid.

Re: Galaxy Tab S4 Samsung Cloud Settings Backup not working when connected with Ethernet.

Rich05UK — Sun, 06 Jan 2019 03:59:58 GMT

@mitopa wrote:
u@mitopa wrote:
@Rich05UK wrote:
Hi,

Before purchasing my Samsung GalaxyG Tab S4 I asked Samsung if it supports Ethernet connectivity as I work in a secure office which does not permit WiFi. I was told if I purchased a third party Ethernet to USB-C adaptor that yes, it would work.

I can confirm it works perfectly, all the apps work, Google play auto updates all my apps, Google auto backup of my photos and videos etc also works perfectly. However, the Samsung Cloud Settings Backup fails to work, I get an error popup on my screen every so often stating that backup is unable to connect over WiFi, well there isn't any WiFi as I'm connected wi.

wifi is ethernet too.
what you have is a USB-C to RJ45 adapter.

with that said, we must check IP addresses and network interfaces, including the adapter.

1) open shell and run 'ifconfig' with adapter installed and again without it.
please show us results.
2) can the the IPs be pinged?
3) tab s4 and gateway: can they ping each other?

update: yes, now you have an extra network port, the one created by the USB_C to rj45 adapter.

solution: bridge the wifi and rj45 interfaces. Windows does that, not sure about abdroid.

I've included 2 screen shots showing the ifconfig both with the ethernet adaptor connected (wifi turned off using airplane mode) and the ethernet adaptor disconnected (with wifi enabled).

I've pinged both the adaptor addresses and the gateway with success.

Ethernet adaptor connectedWifi (Ethernet adaptor disconnected)

Re: Galaxy Tab S4 Samsung Cloud Settings Backup not working when connected with Ethernet.

mitopa — Sun, 06 Jan 2019 05:19:16 GMT

@Rich05UK wrote:
.

w/adapt
eth0: 10.55.5.108/24

without
wlan0: 10.55.5.106/24

if the USB-RJ45 adpater was removed, how does the WLAN interface obtain an IP address if, as you mentioned, there is no wifi available in your jobsite?

also, does the apater require you to disable to wlan/wifi interface? If you keep it on, what happens?

Re: Galaxy Tab S4 Samsung Cloud Settings Backup not working when connected with Ethernet.

Rich05UK — Sun, 06 Jan 2019 17:01:31 GMT

@mitopa wrote:
@Rich05UK wrote:
.

w/adapt
eth0: 10.55.5.108/24

without
wlan0: 10.55.5.106/24

if the USB-RJ45 adpater was removed, how does the WLAN interface obtain an IP address if, as you mentioned, there is no wifi available in your jobsite?

also, does the apater require you to disable to wlan/wifi interface? If you keep it on, what happens?

Hi,

I'm currently evaluating this solution at home, until its working completely then I'm not going to take it into work.

The WiFi is from my Broadband Router and to test Ethernet, I simply pluged a Cat5e cable between the same Broadband Router and the Ethernet Adaptor which is in turn connected to the USB-C port of the Tab S4. This way I know that data connections through either interface (W/Lan and Ethernet) are using the same network, hence why both connection types have a similar local IP address.

The ethernet adaptor doesnt require me to disable the WiFi interface on the Tab S4, if I dont put the Tab S4 into airoplane mode then both interfaces (W/Lan and Ethernet) each pickup an IP address.

I'm just finding it strange how on WiFi everything works fine but on Ethernet only (WiFi disabled), the device Software Update doesnt work and Samsung Cloud doesnt work when everything else works fine includng Microsoft Cloud, Google Cloud, Google Play (including updates to Google Play Installed Apps) and evey other app I have istalled, all work fine over ethernet?

It has to be an issue with the Samsung Software that for whatever reason, does not detect or recognise the Ethernet Interface as being a valid data connection.

Re: Galaxy Tab S4 Samsung Cloud Settings Backup not working when connected with Ethernet.

Rich05UK — Mon, 14 Jan 2019 09:30:56 GMT

@AntS wrote:
Hi @Rich05UK.

I've forwarded this on to our software team for you. Me or one of the other Mods will let you know of any feedback we get from our developers.

Hi,

Any update as this is still a problem and I feel like i've been mis-sold something by Samsung which has cost me over £800 includig the cost of the third party ethenet adaptor.

I find it odd how everything works, including Google Cloud, Google Sync, Google Play Updates to apps, Microsoft Cloud, Microsoft Sync etc, but the only thing that does NOT work is the Samsung Cloud, Samsung Sync and Device Update (including security Updates).

This is absolutely 100% a Samsung Software Issue. It needs to be fixed, promptly.

Regards,

Richard.

Re: Galaxy Tab S4 Samsung Cloud Settings Backup not working when connected with Ethernet.

mitopa — Mon, 14 Jan 2019 14:55:42 GMT

@Rich05UK wrote:

also, does the apater require you to disable to wlan/wifi interface? If you keep it on, what happens?
Hi,

I'm currently evaluating this solution at home, until its working completely then I'm not going to take it into work.
The WiFi is from my Broadband Router and to test Ethernet, I simply pluged a Cat5e cable between the same Broadband Router and the Ethernet Adaptor which is in turn connected to the USB-C port of the Tab S4. This way I know that data connections through either interface (W/Lan and Ethernet) are using the same network, hence why both connection types have a similar local IP address.

The ethernet adaptor doesnt require me to disable the WiFi interface on the Tab S4, if I dont put the Tab S4 into airoplane mode then both interfaces (W/Lan and Ethernet) each pickup an IP address.

I'm just finding it strange how on WiFi everything works fine but on Ethernet only (WiFi disabled), the device Software Update doesnt work and Samsung Cloud doesnt work when everything else works fine includng Microsoft Cloud, Google Cloud, Google Play (including updates to Google Play Installed Apps) and evey other app I have istalled, all work fine over ethernet?

It has to be an issue with the Samsung Software that for whatever reason, does not detect or recognise the Ethernet Interface as being a valid data connection..

Re: Galaxy Tab S4 Samsung Cloud Settings Backup not working when connected with Ethernet.

mitopa — Mon, 14 Jan 2019 15:30:35 GMT

@Rich05UK wrote:
@mitopa wrote:

.

w/adapt
eth0: 10.55.5.108/24

without
wlan0: 10.55.5.106/24

if the USB-RJ45 adpater was removed, how does the WLAN interface obtain an IP address if, as you mentioned, there is no wifi available in your jobsite?

also, does the apater require you to disable to wlan/wifi interface? If you keep it on, what happens?
Hi,

I'm currently evaluating this solution at home, until its working completely then I'm not going to take it into work.
The WiFi is from my Broadband Router and to test Ethernet, I simply pluged a Cat5e cable between the same Broadband Router and the Ethernet Adaptor which is in turn connected to the USB-C port of the Tab S4. This way I know that data connections through either interface (W/Lan and Ethernet) are using the same network, hence why both connection types have a similar local IP address.

The ethernet adaptor doesnt require me to disable the WiFi interface on the Tab S4, if I dont put the Tab S4 into airoplane mode then both interfaces (W/Lan and Ethernet) each pickup an IP address.

I'm just finding it strange how on WiFi everything works fine but on Ethernet only (WiFi disabled), the device Software Update doesnt work and Samsung Cloud doesnt work when everything else works fine includng Microsoft Cloud, Google Cloud, Google Play (including updates to Google Play Installed Apps) and evey other app I have istalled, all work fine over ethernet?

It has to be an issue with the Samsung Software that for whatever reason, does not detect or recognise the Ethernet Interface as being a valid data connection.

something doesn't make sense here.

eth0: 10.55.5.108/24

wlan0: 10.55.5.106/24

if you do not disable WLAN (or do not enable airplane mode), then you obtain the above, correct?

what is the maker/name of the USB-C to Ethernet adapter?

I see you have adb, so it is paramount to capture the sequence of events that result in the failure you describe.

Can you do a logcat capture during the icloude backup?

Many important clues should be shown and, more importantly, it will help the samsung development team.

Re: Galaxy Tab S4 Samsung Cloud Settings Backup not working when connected with Ethernet.

mitopa — Tue, 15 Jan 2019 18:37:36 GMT

and did I forget to mention wireshark.

not from the tab s4 (unless you're rooted), but running wireshark on the host the is connected to the ethernet port of the tab s4.

Re: Galaxy Tab S4 Samsung Cloud Settings Backup not working when connected with Ethernet.

AntS — Fri, 25 Jan 2019 11:35:51 GMT

Hi @Rich05UK.

Our developers have got back to us on this one, and have advised us that they won't be implementing this function due to the security aspect of Cloud data and the risk of data charges when connecting to an unconfirmed network.

Re: Galaxy Tab S4 Samsung Cloud Settings Backup not working when connected with Ethernet.

Rich05UK — Sun, 27 Jan 2019 23:40:21 GMT

@AntS wrote:
Hi @Rich05UK.

Our developers have got back to us on this one, and have advised us that they won't be implementing this function due to the security aspect of Cloud data and the risk of data charges when connecting to an unconfirmed network.

I don’t understand, what security aspect of cloud data? Connecting by Ethernet is significantly more secure than connecting by Wi-Fi, this is why we are not allowed Wi-Fi where I work, it is banned due to its poor level of security. Many organisations across the globe especially the armed forces and government agencies do NOT approve Wi-Fi for their IT systems in favour of only using ethernet!!!

I also don’t understand what they mean by the risk of data charges when connecting to an unconfirmed network? You could just a likely connect to an open unconfirmed Wi-Fi network, arguably even easier than you could connect to an Ethernet network and have the same risk of charges. At least with Ethernet, you have to physically plug-in a network cable and this is something which isn’t don’t ‘accidently’ it is done purposefully with intent to connect to that network, so it is unlikely you would ever connect to an ethernet network without knowing what your connecting to and any possible data charges. Despite which, you could easily implement an option to ‘NOT SYNC DATA OVER ETHERNET’ for those which don’t what to accept the potential ‘risk’ that you refer to.

Also, the developer’s argument is flawed because all the Microsoft apps and Google apps including their respective cloud services all sync over ethernet perfectly and so data charges would apply anyway for these services, which thankfully work because Samsung’s do not.

How do I get rid of the biscuit message which keeps coming up across my screen whilst I’m trying to use the tablet saying that it is unable to Sync Data? It’s impossible to use my Galaxy Tab S4 with this message which keeps popping up every few minutes. I also constantly have a notification on my lock screen saying the same thing?

This seems like an excuse to me because the developers can’t be bothered to fix the error with their Samsung software.

I’d also like to know how I can overcome the issue of updating my Tablet? Again, I have a similar connectivity error when connected by Ethernet meaning it won’t work. How do I update it when all I have is an Ethernet connection and no other computer to use so I can’t even update it using a USB cable?

Please remember, I checked with Samsung before I purchased this Galaxy Tab S4, asking if it worked completely and 100% with Ethernet Only and in the same way as if it were connected using Wi-Fi, this was made clear to Samsung before I decided to buy the Tab S4 as I do not have access to a WiFi network. This is a complete failure by Samsung and I have been lied to about its inadequate functionality over Ethernet. I have spent over £800 for this tablet and the Ethernet adaptor for sole use with this tablet, all of it was a waste of money because it doesn’t work despite Samsung saying that it would. I want to know what Samsung are going to do to fix this, I am extremely angry that Samsung have tricked me out of over £800 and wonder how this would be dealt with in a court of law?

Re: Galaxy Tab S4 Samsung Cloud Settings Backup not working when connected with Ethernet.

mitopa — Mon, 28 Jan 2019 04:14:38 GMT

I agree with OP here. The onus is on the user.

With that said, l suggest the OP to collect logs of the failed o
operation. With ADB access, logcat. Alternatively, the app MatLog is probably a better option.

Typically logs will show the root cause of a problem or shed valuable clues.

@Rich05UK wrote:

@AntS wrote:

Hi @Rich05UK.

Despite which, you could easily implement an option to ‘NOT SYNC DATA OVER ETHERNET’ for those which don’t what to accept the potential ‘risk’ that you refer to.

Re: Galaxy Tab S4 Samsung Cloud Settings Backup not working when connected with Ethernet.

AntS — Mon, 28 Jan 2019 11:08:33 GMT

@Rich05UK : I'll see if I can get more of an explanation from the developers for you - plus, I've asked them about the 'Not sync data over Ethernet' option.

For that repeated 'Unable to Sync Data' error message, any troubleshooting you've already tried? E.g. clearing the cache & data from the Samsung Cloud app (Settings Apps > 3 dots > Show system apps > Samsung Cloud > Storage > Clear data, and Clear cache)?

Re: Galaxy Tab S4 Samsung Cloud Settings Backup not working when connected with Ethernet.

Rich05UK — Tue, 29 Jan 2019 22:29:22 GMT

@AntS wrote:
@Rich05UK : I'll see if I can get more of an explanation from the developers for you - plus, I've asked them about the 'Not sync data over Ethernet' option.

For that repeated 'Unable to Sync Data' error message, any troubleshooting you've already tried? E.g. clearing the cache & data from the Samsung Cloud app (Settings Apps > 3 dots > Show system apps > Samsung Cloud > Storage > Clear data, and Clear cache)?

Thank you.

With regards to troubleshooting, I've not done much as I have only ever used the Ethernet cable from taking the brand-new Tab S4 out of the box and the message appeared from the first minute I logged into my Samsung account. I have however just tried clearing the data and cache but it hasn’t made any difference. Today, I have taken the tablet to a location where I have access to Wi-Fi, I’ve turned flight mode off and connected to the Wi-Fi network and the message goes away and I can confirm that a fully data sync has completed. Later when connected to ethernet, the 'Unable to sync data' message has returned again. 😞

Re: Galaxy Tab S4 Samsung Cloud Settings Backup not working when connected with Ethernet.

mitopa — Fri, 01 Feb 2019 18:38:36 GMT

@Rich05UK wrote:
@AntS wrote:
@Rich05UK : I'll see if I can get more of an explanation from the developers for you - plus, I've asked them about the 'Not sync data over Ethernet' option.

For that repeated 'Unable to Sync Data' error message, any troubleshooting you've already tried? E.g. clearing the cache & data from the Samsung Cloud app (Settings Apps > 3 dots > Show system apps > Samsung Cloud > Storage > Clear data, and Clear cache)?
Thank you.

With regards to troubleshooting, I've not done much as I have only ever used the Ethernet cable from taking the brand-new Tab S4 out of the box and the message appeared from the first minute I logged into my Samsung account. I have however just tried clearing the data and cache but it hasn’t made any difference. Today, I have taken the tablet to a location where I have access to Wi-Fi, I’ve turned flight mode off and connected to the Wi-Fi network and the message goes away and I can confirm that a fully data sync has completed. Later when connected to ethernet, the 'Unable to sync data' message has returned again. 😞

@Rich05UK wrote:
@AntS wrote:
@Rich05UK : I
Thank

@Rich05UK,

With the USB-to-rj45 adapter enabled and wifi disabled, can you access this link?

https://support.samsungcloud.com/#/login

Re: Galaxy Tab S4 Samsung Cloud Settings Backup not working when connected with Ethernet.

mitopa — Fri, 01 Feb 2019 18:45:26 GMT

@AntS wrote:
@Rich05UK : I'll see if I can get more of an explanation from the developers for you - plus, I've asked them about the 'Not sync data over Ethernet' option.

For that repeated 'Unable to Sync Data' error message, any troubleshooting you've already tried? E.g. clearing the cache & data from the Samsung Cloud app (Settings Apps > 3 dots > Show system apps > Samsung Cloud > Storage > Clear data, and Clear cache)?

If the developers or QA happen to have a USB-to-ethernet adapter, then they should experience the same, thus catching the bug with its pants down.

Re: Galaxy Tab S4 Samsung Cloud Settings Backup not working when connected with Ethernet.

nickthaskater — Fri, 06 Mar 2020 18:35:49 GMT

Experiencing this same issue with my S10 Plus (Snapdragon - Canadian variant).

Connected to Ethernet, I get the can't sync error for Samsung Cloud.

I can access and sign in to the URL for Samsung Cloud while connected to Ethernet and with Wi-Fi disabled.

Re: Galaxy Tab S4 Samsung Cloud Settings Backup not working when connected with Ethernet.

Rich05UK — Sat, 07 Mar 2020 14:53:09 GMT

@mitopa wrote:

@Rich05UK,

With the USB-to-rj45 adapter enabled and wifi disabled, can you access this link?

https://support.samsungcloud.com/#/login

@mitopa

Yes I can, the link works fine with the rj45 ethernet adaptor enabled and the wifi disabled.

Please can somone fix this issue as its been ongoing for over a year now and clearly its impacting other people too.

Re: Re: Galaxy Tab S4 Samsung Cloud Settings Backup not working when connected..

Number-One-1 — Thu, 19 Aug 2021 01:57:07 GMT

Hi yes, 5 stars service - samsung cloud storage...